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Kloudic FAQS

>  Why there is odor at the air oulet?

For new machine, some odor is normal and will disappear soon; for used one, maybe it's time to replace the filter inside.

>  Why the air flow is significantly reduced?

Please check: 1. the filter packaging has been removed? 2. the speed is set as "Low"? 3. the air filter needs to be replaced? 4. not enough clearance space (15 inches at least) around?

>  Why the product makes an unusual noise during operation?

Please check if the air filter is dirty / not installed properly, or there is some foreign object inside.

>  How to replace the filter?

Contrarotate the base cover to unlock the product. Then remove and unwrap the composite filter. Finally fit it back and turn the base cover clockwise to "Locked" status.

>  When should I replace the filter inside?

When the filter is used for more than 2000 hours and the indicator light keeps flashing as alert, it's time to replace a new one. The frequency might be 3-6 months, depending on the actual air quality and use of the Air Purifier.

>  Can I set a humidity level for the dehumidifier to shut off at?

No, but it will automatically shut off when the water tank is at capacity.

>  Can I place the JS06 humidifier on the wooden floor?

No, the wooden furniture neither, unless there is a towel being placed between the product and the ground.

>  Can the heater sit with the back next to the wall?

No. The air inlet cannot be blocked and please keep more than 4 inches away from the wall.

>  Can I put the QN06 heater on hardwood flooring, a wooden dresser or table?

Yes. The maximum temperature of it is 221 °F, which won't be too hot. However, please do NOT use it near anything that easily be sucked in (eg. curtain), or humid places (eg. bathtub, swimming pool).

>  When should I replace the JH01 filter?

When the JH01 filter is used for more than 2000 hours and the indicator light keeps flashing as alert, it's time to replace a new one. The frequency might be 3-6 months, depending on the actual air quality and use of the Air Purifier.

>  Can this heater be used inside a tent for camping or in a car?

This heater is not battery-operated, therefore it can't be used in a car or camping tent. It's designed for heating up an indoor corner with direct charge, such as under the desk in the office.

>  Can I attach a hose to this dehumidifier to drain elsewhere instead of filling up the tank?

Negative, there isn’t anywhere to attach a hose. Emptying the tank is very simple and takes all of 10 seconds. Also, it doesn’t fill as fast as it seems to be.

>  Is it normal to blow the wind for about 20 seconds after it is turned off?

Yes, it is normal. The fan will still blow out the wind for 20 seconds after you turn it off, and this can cool down the PTC heating unit to protect the machine.

>  Can I leave this QN02 heater switched to “on” all the time and control it with a smart plug?

No. Once power is supplied to the device it must be turned on with a button click on the device. There is not a toggle type switch where it can remain in the ON position when “unplugged.”

>  What is ceramic heating? Does it produce Co2 gas?

Applying PTC ceramic elements to heat up, this portable space heater enables instant heat-up within 1 second, which is more energy-saving and safer than the traditional heating technique. It doesn't create any harmful gas like Co2 or Carbon Monoxide.

>  Why do I see that some pictures have on/off on the top of the heater, and there's also an on/off button on the back of it too? Are they both the same?

The button on top is on/off for fan. The switch on the back is for power going to the unit itself. Basically, you will hardly use button on top and mostly will turn it off/on from switch on back.
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